Warranty and return terms.

From the moment the customer receives the product, the warranty period is 30 calendar days. If the item presents any irregularities and/or manufacturing defects and all product care recommendations have been followed, the "Warranty Request" form must be completed, along with proof of purchase and an invoice. This form must be sent to info@papernote.com.co. To begin the warranty process, the customer must provide their full name, ID number, address, city, phone number, and reason for the exchange, along with the corresponding invoice and/or exchange ticket. The product must be in perfect condition, unused, and preferably in its original packaging or packaging that protects the product during shipping. Upon receipt of the exchanged product, if it meets the aforementioned conditions, the correct order will be sent, arriving within 5 to 6 business days. Shipping costs for the product under warranty will be covered by PAPER NOTE SAS. Products purchased on our website that require warranty exchanges must be made directly through this means.

The warranty does not cover the following cases: Differences in color caused by differences in the composition of the original. It should be noted that the colors displayed on the screen differ from the colors of the printouts since they use different RGB and CMYK color modes. It will also not cover improper use of the product by the customer, or failure to submit a complete and timely warranty claim with the proper invoice or exchange ticket.

Products that cannot be exchanged: Products purchased at a discount or on sale, accessories, candles, essential oils, products containing quartz such as card sets without their original protective packaging, and products that have been altered.

Transportation charges and taxes.

The customer will be responsible for the shipping, handling, and insurance charges for the products purchased from PAPER NOTE, and any taxes incurred by virtue of the duly accepted purchase offer will be borne by the party that corresponds to them according to the Law. The price, shipping, handling, and insurance charges for the products, as well as any taxes incurred by the purchase will be pre-settled from the moment the customer and/or user makes their purchase offer on our website or through sales channels. Therefore, the consumer and/or user will always be able to know the exact and final amount that must be paid to PAPER NOTE SAS and/or third parties.

Conditions, place and delivery time for purchases.

PAPER NOTE SAS is committed to making deliveries exclusively within Colombian territory, and in the municipalities and places to which it has access according to its distribution network, which are duly informed at the time prior to making the purchase, for this reason, PAPER NOTE SAS may refuse to accept a purchase offer in those cases in which the address and the delivery address that have been registered by the client and/or user, are outside the geographical areas available for deliveries. The products subject to the purchase and sale will be delivered to the address and domicile that the client and/or user indicates when completing the forms enabled on our website or other sales channels to make their purchase offer, within a period of approximately five (5) to seven (7) business days, counted from the date on which PAPER NOTE SAS accepts the corresponding purchase offer, and as long as the terms and conditions of payment have been determined in advance and no events of fortuitous event or force majeure beyond the will of the company occur that could prevent delivery on time in advance, PAPER NOTE SAS and its clients and/or users understand that any person who is at the place where the delivery is to be made will be duly authorized by the client and/or user to receive their order, and therefore PAPER NOTE SAS is exonerated from any responsibility for the delivery it makes, provided that it is made at the address and domicile registered on our site. If no one receives the order at the address indicated, the products and/or services will be returned to the respective delivery location, and the customer and/or user will be obligated to contact us within a maximum period of three (3) business days so that we can proceed with their reshipment. In these cases, the expenses generated by the same will be the exclusive responsibility of the customer and/or user, and until they are canceled, PAPER NOTE SAS will not be obligated to make the dispatch again. If the customer and/or user does not proceed to request the reshipment within the indicated term, or does not cancel the additional value for the reshipment, PAPER NOTE SAS may withdraw from the business, and will only be obligated to refund the amount paid for the products and/or services, deducting the value of the expenses that have been incurred for transportation.

Request for reversal

If you need to cancel your purchase in our online store, you must request it within the minimum time period specified in ARTICLE 51. OF THE CONSUMER STATUTE PAYMENT REVERSAL . For the payment reversal to proceed, within five (5) business days following the date on which the consumer was made aware of the fraudulent or unsolicited transaction or that the product should have been received or was received defective or did not correspond to what was requested, the consumer must file a complaint with PAPER NOTE SAS and return the product, where applicable, and notify the issuer of the electronic payment instrument used to make the purchase of the claim, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer.

For these cases, the request must be sent to info@papernote.com.co

Basis for the reversal request (the client must explain the reason for their request in a clear, precise, timely and truthful manner).

– Please provide the reason for your request, which can only be one of the following options:

– He was the target of fraud.

– It was an unsolicited operation.

– The purchased product has not been received.

– The delivered product does not correspond to what was requested, does not meet the inherent characteristics or those attributed by the information provided about it.

– The product is defective.

– Value for which the reversal is requested.

– Attach a copy of the approved transaction, sent by Payu Latam to the customer's email (voucher or proof of payment with number, date, and time)

– Attach a copy of the ID of the owner of the payment method used to make the purchase.

– Attach proof of the bank account used to carry out the transaction. Expired statements or copies are not accepted.

– If you require support, please call 3104169460.

– For reversals, PAPER NOTE SAS will have 30 calendar days from the moment the necessary documents applicable to each case are received and approved.

SEE DECREE.

PAPER NOTE SAS